Refunds And Returns
Returns & Refunds Policy
At Her Free Spirit, we want you to love your purchase. However, if you're not completely satisfied, we’re here to help.
Returns
- Eligibility: You can return any unused and undamaged item within 28 days of receiving your order. Items must be in their original condition, including packaging and tags, if applicable.
- Exclusions: Personalized, custom-made, or intimate items (such as jewelry for piercings) are not eligible for return unless faulty.
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Process:
- Notify us of your return request by emailing youngerboutique@gmail.com with your order number and reason for the return.
- Once approved, package the item securely and send it to the return address provided in our email response.
- Retain your proof of postage until we confirm receipt of the returned item.
Refunds
- Refunds will be issued to your original payment method within 14 days of receiving and inspecting the returned item.
- If the item is not in its original condition, or if it’s returned after the 28-day window, we reserve the right to deny a refund or issue store credit instead.
- Shipping costs are non-refundable unless the item was faulty or the wrong item was sent.
Exchanges
- Unfortunately, we do not currently offer direct exchanges. If you’d like a different item, please follow the return process and place a new order.
Faulty or Damaged Items
If your item arrives damaged or is faulty, please contact us immediately at youngerboutique@gmail.com with photos of the issue. We will arrange a replacement, repair, or refund at no additional cost.
Return Address
12 The High Street,
Skipton,
North Yorkshire,
BD231JZ
For further assistance, contact us at youngerboutique@gmail.com or call 07778258238 or whatsapp.
Thank you for shopping with Her Free Spirit!